ACE Cleaning Service Privacy Policy

ACE Cleaning Service (hereinafter referred to as "the Company", "we", "us") is committed to protecting the privacy and personal data of its customers, partners, and website visitors, in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Greek legislation.

1. Data We Collect

In the course of providing our services and communicating with you, we may collect the following personal data:

Full name
Residential or business address
Contact phone number / mobile
Email address
Tax identification details (e.g., VAT number, Tax Office)
Payment information (e.g., IBAN)
Browsing data from our website (via cookies)

2. Purposes of Processing

Your personal data is used for the following purposes:

Providing cleaning, disinfection, and property management services
Issuing and sending invoices or receipts
Communicating with you about our services
Improving user experience on our website
Complying with legal and tax obligations of the Company

3. Legal Basis for Processing

The processing of personal data is based on:

Your explicit consent
The performance of a contract or provision of services
Compliance with legal obligations
The legitimate interests of the Company (e.g., internal administration, service improvement)

4. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law (e.g., tax records for 10 years).

5. Data Sharing with Third Parties

The Company does not share personal data with third parties, except in the following cases:

When required by law (e.g., Public Authorities)
With professional collaborators (e.g., accountants, legal advisors, technicians) bound by confidentiality agreements
With service providers (e.g., web hosting, email, technical support)

6. Your Rights

You have the right to:

Request access to your personal data
Correct or update your information
Request deletion or restriction of processing
Object to processing or withdraw consent
File a complaint with the Hellenic Data Protection Authority (www.dpa.gr)

7. Security Measures

We implement all necessary technical and organizational measures to ensure the security and protection of your personal data from accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.